1. Determine organisational objectives

We help match your objectives to community/social activities and goals, referring to international codes of conduct and ESG reporting standards.

2. Identify your training requirements

We will analyse your activities and outputs against the ESG standards to identify your training requirements. We also use this stage to pinpoint who requires training and what they are likely to need.

3. Research and investigate

Our thorough approach uses multiple methods to develop a learning needs analysis. We use a mix of qualitative research methods such as interviews, focus groups and management observations alongside quantitative methods including surveys and questionnaires.

This creates a full picture and a clear understanding of your organisation, your people and potential areas for improvement.

4. Understand the causes of performance gaps

Research allows us to determine the cause(s) of any disparities between current and desired performance, driving towards the outcomes you need to achieve. This may identify a specific set of skills that your team has not yet mastered to the standard required for optimal performance.

Understanding the cause of performance gaps will ensure that our training addresses specific, identified gaps in your community communications.

5. Develop a training strategy and programme

Your organisational, commercial and social objectives will act as a compass, guiding the development of TCCS’s offer. We will create a training strategy and use it to develop a bespoke course for your team.

Training may be conducted online or on-site and may vary between teams, personnel or location. While some need a long-term programme of development over a series of interactions (‘training from scratch’) others might only need a refresher.